How do I start a takeoff?
Create or open a project, upload a supported drawing, open it in the Viewer and set or verify the scale before measuring. AI-assisted detections are suggestions and must be reviewed against the source drawing.
Help
Support
Email support@calio.dev with a concise description, the project ID and redacted screenshots. Response times are not guaranteed.
Service status
Check the status page for the latest recorded checks. Missing history is shown as unverified; incident subscriptions are not currently available.
Frequently asked questions
Why is billing unavailable?
Calio is not accepting new subscription, top-up or iOS purchase transactions in this launch build. The Billing page shows only the currently recorded plan and credit state. Support cannot take card details by email.
How do invitations work?
Only an existing Calio user can be invited; invitation links do not create accounts. An organization owner or admin creates an acceptance link and sends it through a trusted channel. The recipient signs in with the invited email address. Email delivery from Calio is not currently configured.
How do I export or delete data?
Use the export controls available in the relevant project or takeoff view. Those exports may not represent a complete account archive. For a verified access, correction or deletion request, email privacy@calio.dev. Retained governed evidence and provider backup schedules may limit or delay deletion.
How are confidential drawings processed?
Project files are stored with the configured object-storage provider and may be sent to the configured AI provider when you request analysis. Provider treatment depends on the active provider account and terms; see the Privacy Policy before uploading confidential material.
Security reports
Email security@calio.dev with reproduction steps. Do not include live credentials or publish the issue before it can be assessed.